Challenges in tourism

Quality is the basis for successful tourism. 

Strong international competition, fierce competition for market share, high costs, rapidly growing customer demands: Swiss Tourism is undoubtedly under pressure. Given the great economic and social changes to which the industry is being exposed, beautiful landscapes and famous names are no longer sufficient for long-term success. Management systems that enable quality assurance at all levels of a complex network are in demand. Because in tourism, a wide range of players must pull in the same direction so that destinations can meet the high expectations of customers. The integration of sustainability into the management system is a key to successfully achieving this: The major challenges can only be overcome if the entire value chain of economic, social and environmental needs of relevant stakeholders can be met.

Effective SQS tools

The ISO 9001 standard offers an excellent foundation for a management system that understands the constant improvement of the organisation. It is compatible with other system standards and requirements, including the fields of the environmental management system (ISO 14001), occupational health and safety (ISO 45001) and risk management (ONR 49000 series and ISO 31000). In the fields of information security (ISO/IEC 27001), energy management (ISO 50001) or food safety (FSSC 22000): The SQS offer includes a wide range of tools to assess and certify the quality of complete systems or sub-sectors in tourism. You are entitled to expect us to take appropriate procedures, regional characteristics and customer-specific needs into account.

Hard facts and emotions

Accessibility, infrastructure, safety, reliability and expertise - a lot of quality factors in tourism can be evaluated entirely on the basis of hard facts and clear indicators. The high proportion of personalised services in the tourism sector brings another crucial aspect into the quality assurance focus: The emotional dimension of service quality. This includes many «soft» factors such as friendliness, empathy, willingness to oblige, trustworthiness and language skills. The SQS specialists will show you ways to incorporate these factors into your quality management system. Because quality assurance ultimately has a single, major goal: Satisfied customers who are pleased to come back again.

Overview of the offer