Quality 

What does quality mean for companies? 

A quality-oriented organisation promotes a culture that leads to behaviours, attitudes, activities and processes that create value by meeting the needs and expectations of customers and other stakeholders. The quality of an organisation’s products and services is determined by its ability to satisfy customers and avoid unintended impacts on stakeholders. The quality of products and services includes not only their intended function and performance, but also the value and benefits perceived by customers. Quality assurance is part of quality management and refers to all the steps taken to ensure that quality requirements are met.